Driver Privacy Statement

We collect information you provide directly, information we observe as you use the platform, and information from service providers we work with:

• Registration information. Your full name, .edu email address, phone number, and the vehicle type you select (Bicycle, E-Bike, Electric Scooter, Car, SUV, Truck, or Van).
• Identity verification information. A front-camera selfie and multi-angle identity photos, collected when you register and again on our rolling re-verification cycle (every 14 days). Insurance documentation when required for the vehicle type you select.
• Location information. Your device location and trip-related locations, including merchant storefronts, pickup and drop-off points, and geofence entry/exit events used to validate deliveries.
• Usage and trip information. Trips you claim, deliver, return, or mark undeliverable; earnings, payouts, and transaction history; ratings you give and receive; and customer service interactions.
• Communications. SMS messages we send and receive from you in connection with trips and your account.

• Creating and maintaining your driver account, verifying your identity, and ensuring platform safety.
• Matching you with nearby delivery trips within the merchant's delivery radius and providing route, geofence, and verification information.
• Processing and delivering earnings, including RTS (return-to-store) and promotional payouts.
• Communicating with you about trips, verification, account status, and important platform updates via SMS.
• Improving the platform, including demand forecasting (heatmaps), lead-scrubbing tools, and safety features.
• Detecting and preventing fraud, abuse, and unauthorized activity, and complying with legal obligations.

We do not sell your personal information. We share it only as needed to run the platform:

• With merchants whose trips you deliver, including your name, rating, and delivery confirmation details.
• With customers receiving a delivery, including your name, live location/tracking, and QR verification details, solely to complete the delivery.
• With service providers — such as SMS (Twilio), identity verification, mapping (Google Maps/Mapbox), payments, and database hosting providers — who process information on our behalf under confidentiality obligations.
• When required by law — to comply with legal process, protect the rights and safety of users and the public, or enforce our agreements.

We use industry-standard technical and organizational safeguards — including encryption in transit, access controls, and hashed verification tokens — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as your driver account is active and for a reasonable period afterward as needed for security, fraud prevention, legal obligations, and dispute resolution. Identity verification records are retained on a rolling 14-day cycle while you are an active driver.

• You may review and update your profile, vehicle type, and contact information through the driver dashboard.
• You may withdraw from trip matching at any time by going offline in the dashboard.
• Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us. Some information may be retained where required by law or needed to protect the platform.
• You may opt out of non-essential SMS communications at any time; transactional messages required to complete trips may still be sent.

Questions about this Privacy Statement or your personal information can be sent to the Odofy team through the merchant or driver support channels, or by emailing the address provided in your onboarding materials.

We may update this Privacy Statement from time to time. When we make material changes, we will post the updated statement on this page and update the effective date above. Continued use of the platform after changes take effect constitutes acceptance of the updated statement.